Due to COVID-19, there will be no returns. We will not be taking any returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and do what we can to make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for liquids. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Usually we would exchange items out for another item in the store, however due to COVID we have a work around for exchanges. Reach out to us for damaged and defective items.
We can’t exchange beauty products since they are considered personal care items.
Due to unprecedented changes with shipping we will not issue any refunds for items in transit, or items that have not been delivered. Every item is shipped with a tracking number. We are not responsible for items lost in transit. However, if you contact us we can reach out to help you locate the items.
There will be no refunds issued for any candles that have been used. If you have a problem with any of your items please reach out to us and we can try to get a solution that works.